Privacy Policy

Kalam1 is a venue management service operated by RTYM AI WORKS LLP, available on the web and as an Android app (in.kalam1.app). This policy explains, in plain language, what we collect, why, and what we do not do with it. If anything here is unclear, email support@kalam1.in and we will answer.

What we collect

• Your phone number — used to sign you in with a one-time password (OTP). It is how we identify your account. We do not ask for a password.
• Your name — so venue staff know who a booking belongs to.
• Booking details — the venue, court/space, date and time you booked, the amount, the payment method recorded by the venue, and whether you turned up.
• Venue business data — for venue owners: your venue, spaces, pricing rules, staff list, bookings and membership records.
• Basic technical logs — error reports and request logs used to keep the service working and to investigate faults. In the app and on the web these include crash and error diagnostics (the page or screen involved, the error, the device and app version) sent to Sentry. We do not attach your name or phone number to them.
• A push notification token— if you allow notifications in the Android app, the device registers a token with Google’s Firebase Cloud Messaging so we can send you booking updates. It identifies the device, not you, and is deleted when you turn notifications off, sign out or uninstall the app.
• How the product is used — which console screens and controls are opened, so we can tell which parts of Kalam1 actually work for venues. These records carry the organisation and the action, not the contents of your bookings, and are never sold or used for advertising.

Information venues and academies enter about other people

If you run a venue or academy, you also enter information about yourcustomers and students. Kalam1 stores it on your behalf — you decide what to collect, and it remains your organisation’s record. For students this includes their name, date of birth, gender, the school they attend, a contact number, and a guardian’s name and number.

Children.Academies routinely enrol minors. Where a student is a child, we record the guardian’s details and the fact that a guardian consented, with the date. Kalam1 is not directed at children and a child cannot open an account; their record exists only because their academy enrolled them.

Identity documents are sighted, not stored. When an academy checks a birth certificate or school record to confirm a date of birth, Kalam1 records only that the document was seen, by whom and when. We do not hold a copy, and the product actively refuses to let ID numbers be typed into a note.

Why we collect it

Only to run the service: to sign you in, to create and show your bookings, to let a venue manage its own operations, and to keep the product reliable and secure. We do not build advertising profiles.

We do not sell your data

We do not sell, rent or trade your personal data to anyone. We do not share it with third parties for their own marketing. Your data is shared only with:

• The venue you booked with — they see your name, phone number and your bookings at their venue, because they are the merchant serving you.
• Our service providers — who process data on our instructions only, for the purpose named and nothing else: Supabase (the database, Mumbai), Vercel (serving the application), Google Firebase Cloud Messaging (delivering push notifications to the Android app), Sentry (crash and error diagnostics), MSG91 (SMS, only where a venue has enabled it), Resend (email), and Razorpay (subscription payments).
• Authorities — only where the law requires it.

Where it is stored

Your data is stored in a managed Postgres database hosted by Supabase in the ap-south-1 (Mumbai, India) region. The application is served via Vercel. We never see or store your card details. Subscription payments are taken by Razorpay on their own pages and systems; Kalam1 receives only the result — that a payment succeeded, its amount and a reference. Bookings are paid to the venue directly (cash or UPI) or with membership credits.

Push delivery and crash diagnostics are processed by Google and Sentry on infrastructure outside India. Only what each needs travels there: a device token for push, and an error with its screen and app version for diagnostics — not your bookings, and not your contact details.

Cookies

We use cookies strictly for session and authentication — they keep you signed in and let the venue console remember your active venue. We do not use advertising or third-party tracking cookies.

How long we keep it

Booking and membership records are retained while the venue’s account is active, because they are the venue’s business records. Ledger and audit entries are append-only and are retained for accountability.

Invoices and payment records are retained for the period Indian tax law requires of a seller, even after an account is deleted. A push notification token lives only as long as the device is registered. Crash diagnostics and product-usage records are kept for a limited operational window and are not used to build a profile of you.

Deleting your data

You can request deletion from inside the app or the web console — your profile menu, then Delete account — or by emailing support@kalam1.in from the address or phone number on your account.

Our account & data deletion page sets out exactly what is removed, what has to be kept and why, and how long it takes. In short: a person reviews every request; we aim to finish within 30 days; and where a venue must keep a record of a completed transaction we reduce it to what the law requires rather than break their books.

Your choices

• Ask us what we hold about you, and we will tell you.
• Ask us to correct anything that is wrong.
• Ask us to delete your account, as above.
• SMS notifications are off unless your venue enables them; in-app notifications can be ignored without affecting your bookings.
• Push notifications in the Android app are opt-in and can be turned off at any time in your phone’s settings — the app keeps working without them, and we delete the device’s token.

Contact

RTYM AI WORKS LLP
Registered address: No. 399, 28th Street, 6th Sector, Kalaignar Karunanidhi Nagar, Chennai City Corporation, Chennai - 600078, Tamil Nadu, India
Grievance officer: Murali Doss
Email: support@kalam1.in
Phone: +91 9345634488