Cancellation & Refund Policy

This policy covers the Kalam1 subscription that venue owners pay to RTYM AI WORKS LLP. It does not change any booking arrangement between a customer and a venue — for bookings, the venue is the merchant (see below).

Cancelling your subscription

• You can cancel any time from the Billing page. Cancellation takes effect at the end of the period you have already paid for — you keep full access until then, and you are not charged again.
• We do not offer pro-rata refunds for the unused part of a billing period, monthly or yearly.
• The 14-day free trial is unpaid, so there is nothing to refund if you stop during it.

Refunds for duplicate or erroneous charges

If you are charged twice for the same period, or charged in error (for example after a confirmed cancellation), tell us at support@kalam1.in and we will refund the duplicate or erroneous charge to the original payment method within 5–7 business days of confirming it. Refunds are processed through Razorpay, our payment processor; your bank may take a short additional time to reflect the credit.

Bookings are refunded by the venue, not Kalam1

The venue is the merchant for every booking made through Kalam1. Booking payments are collected by the venue directly (cash or UPI at the venue) or settled with membership credits the venue sold — RTYM AI WORKS LLPdoes not collect or hold booking money. Whether and how a booking is refunded is governed by that venue's own cancellation window and refund practice, shown before you book.

Contact

Questions about a charge? Email support@kalam1.in.